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Episode #248 - Bringing Your Passion To The Customer Will Keep Them Loyal - with Thomas Hardy — ScaleUp Radio Episode #248

Episode #248 - Bringing Your Passion To The Customer Will Keep Them Loyal - with Thomas Hardy

Episode #248 9 Jun 2023

Show notes

Jun 9, 2023

One of the things that I really enjoy about the guests I interview on ScaleUp Radio is hearing about their backstories and what has brought them to the point of setting up their business as well as then the journey that they've been on since and some of the ups and downs that we all face.

Today, I interview Thomas Hardy, who set up Twelfth City Cyclery and the passion that Tom has for essentially his clear core purpose or mission, which is to get more people out and about and enjoying cycling. That's what he's about and Tom has built a business, putting together a range of services to really help achieve that. 

I want you to listen out for his backstory as to how he's really benefited from bringing together a background in engineering, in hospitality, in sports coaching and international experience across several countries including the States, Canada, and also Norway. 

So he's bringing all of those experiences together and helping to shape the business. 

Tom is based in a beautiful part of the world literally a stone's throw away from Hadrian's Wall up in Northumberland, and he delayed going out to support an event in the forest up there to record this interview with me. 

It's going to be an all weekend event which sounded great fun and I have to say, looking out the window at the moment made me want to get my bike out and get back out cycling. So I go to stop wittering on, get out on my bike, and let you listen to the rest of Tom's story.

 

Tom can be found here:

linkedin.com/in/thomas-hardy

https://www.twelfthcitycyclery.com/kevinbrent

tom@TwelfthCityCyclery.com

 

Resources

Donald Miller podcast - https://businessmadesimple.com/podcast/

Bigger Pockets podcast - https://www.biggerpockets.com/podcasts

Zero To One by Peter Thiel - https://www.waterstones.com/book/zero-to-one/blake-masters/peter-thiel/9780753555200

Content by Cory Doctorow - https://www.waterstones.com/book/content/cory-doctorow/9781892391810

 

Calendly - https://calendly.com/

Ride with GPS app - https://ridewithgps.com/app

 

Scaling up your business isn't easy, and can be a little daunting. Let ScaleUp Radio make it a little easier for you. With guests who have been where you are now, and can offer their thoughts and advice on several aspects of business. ScaleUp Radio is the business podcast you've been waiting for.   If you would like to be a guest on ScaleUp Radio, please click here: https://bizsmarts.co.uk/scaleupradio/apply   You can get in touch with Kevin here: kevin@biz-smart.co.uk   Kevin's Latest Book Is Available!    Drawing on BizSmart’s own research and experiences of working with hundreds of owner-managers, Kevin Brentexplores the key reasons why most organisations do not scale and how the challenges change as they reach different milestones on the ScaleUp Journey. He then details a practical step by step guide to successfully navigate between the milestones in the form of ESUS - a proven system for entrepreneurs to scale up.    More on the Book HERE - https://www.esusgroup.co.uk/

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