Show notes
Sep 11, 2023
Hello, adventurers and explorers, and welcome to this engaging episode of ScaleUp Radio! I’m Granger Forson, www.bizsmart-gloucestershire.co.uk or find me on LinkedIn.
Today I'm speaking with Jay Clements, the seasoned Managing Director of English Holiday Cruises, a company specializing in unique river cruise experiences. Jay's charismatic Edward Elgar, a live-aboard hotel boat, has been the enchanting setting for many a memorable voyage.
In today's conversation, we'll learn about English Holiday Cruises, servicing mainly UK-based passengers, all seeking a distinct, adventure experience right here in England. We also learn about their other river cruises of medieval towns and the effervescent Champagne region in France. We'll discover how Jay's team manages crises, maintaining an exemplary customer experience through the stormiest of situations.
Jay's cruise operations have faced some mammoth challenges, since they started in 2005, most notably, COVID-19. Join us as he navigates through these choppy waters, recounting how his company successfully sailed back to operation in August 2020.
Listen in as Jay shares his captivating journey from being known as that "boat guy" among friends to now helming English Holiday Cruises. Stay tuned as we embark on this insightful exploration of the importance of hiring the right employees, the challenges of finding them, and aligning employee goals with company values.
Set sail with us on this enlightening voyage, and get ready to be inspired!
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kevin@biz-smart.co.uk
Kevin's Latest Book Is Available!
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Find out more about English Holiday Cruises here: www.englishholidaycruises.co.uk
And Jay’s recommendations here:
https://www.amazon.co.uk/ReWork-Change-Way-Work-Forever/dp/0091929784