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Every Customer Can Be Summed Up In One Word — ScaleUp Radio

Every Customer Can Be Summed Up In One Word

8 Jul 2019

Show notes

When you first hear Nigel Busby, you’ll be forgiven for thinking that he has a very laid back attitude to his business, InControl Marketing, and his scale up journey as a whole. But that laid back persona covers an incredibly driven and ambitious business owner that has taken his company to a unique position in its field. In the interview that you’re about to hear, Nigel will say that no-one else seems to be doing what InControl Marketing are doing. In this episode, Kevin Brent will speak to Nigel about the company - what it does, where it came from and it’s own scale up journey - as well as covering a range of other topics, including:

- The one word that he uses with every single customer, every single job - and why that one word matters

- Recognising opportunities, and how to let the business change over time, to allow it to adapt and grow from a one-man business, into a much larger company

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The importance of making sure that your revenue streams don’t all come from the same channel

- Why it’s ok if the business turns out differently from what you expected when you started out

- Making sure that conversations are two-way, rather than just a push for your business.

Nigel is a fascinating listen. He is incredibly honest about himself, his company and the business world at large. This is a candid conversation that has something for everyone. Nigel can be contacted at nigel@incontrolmarketing.co.uk

Liked this conversation? Bring the same thinking to your business.

ScaleUp Radio is hosted by Kevin Brent — founder of Smart90, author of the Entrepreneurial ScaleUp System (ESUS), and the same Kevin who works directly with founders inside the G90 Summit.

The Summit is a structured half-day — quarterly, virtual via Zoom — where founders and their teams get clear on the three to five things that must happen in the next 90 days, and leave with a plan committed to making them happen.

Reserve Your Place at the G90 Summit →

Next session: 26th June 2026 · £97 for a standalone seat · smart90.co.uk/summit